Last updated: 26th February 2026
1. Introduction
L&H Residential is committed to protecting your privacy and handling your personal information securely and responsibly. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, contact us, or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
L&H Residential is a trading name of Laming Hope Residential Ltd.
Legal Entity: Laming Hope Residential Ltd
Trading Name: L&H Residential
Trading Address: 12 Shenley Rd, Borehamwood, WD6 1DL
Company Registration Number: 14411896
Email: enquiries@laminghope.com
Phone: 020 3617 1333
Laming Hope Residential Ltd is the Data Controller for the personal information we collect.
3. Information We Collect
We may collect and process the following types of personal data:
Information you provide directly
Name
Email address
Phone number
Property address
Details relating to buying, selling, letting or renting
Enquiries submitted via forms
Valuation request details
Information collected automatically
IP address
Browser type and device information
Pages visited and time spent on the site
Cookies and tracking technologies (see Cookie Policy)
Information from third parties
Property portals (e.g., Rightmove, Zoopla)
Referencing agencies
Publicly available sources (e.g., Land Registry)
4. How We Use Your Information
We use your personal data to:
Respond to enquiries
Provide property valuations
Arrange viewings
Facilitate sales, lettings and property management
Send updates or marketing communications (with your consent)
Improve our website and services
Meet legal and regulatory obligations
5. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
Consent — when you opt in to receive marketing
Contract — when we provide estate agency services
Legal obligation — anti‑money laundering checks, record‑keeping
Legitimate interests — responding to enquiries, improving services
6. Sharing Your Information
We may share your data with:
Professional service providers (photographers, EPC assessors, contractors)
Referencing and credit agencies
Legal professionals (solicitors, conveyancers)
Property portals
IT and website service providers
Regulatory bodies where required
We never sell your personal data.
7. Data Storage and Security
We use secure systems and technical safeguards to protect your information from loss, misuse or unauthorised access. Data is stored within the UK or EEA where possible.
8. How Long We Keep Your Data
We retain personal data only for as long as necessary, typically:
Enquiries: up to 2 years
Sales/lettings transactions: up to 7 years (legal requirement)
Marketing data: until you withdraw consent
9. Your Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Withdraw consent
Data portability
To exercise your rights, contact us at: enquiries@laminghope.com
10. Cookies
We use cookies to improve your browsing experience. For full details, see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy, contact us at:
L&H Residential
12 Shenley Rd, Borehamwood, WD6 1DL
enquiries@laminghope.com
020 3617 1333
